Conflict escalation and how to intervene before it’s too late
There is a lot of tension in the air at the moment. One week into lockdown #2 and there are signs of pent up anger, anxiety, loss, loneliness all around. Aggressive driving, argumentative social media exchanges, impatient interactions in shops, family blow-ups.
If you are lucky enough not to be experiencing overt conflict at work, it is likely that there are conflicts brewing under the surface…
How to have a courageous conversation
Just before lockdown, Dr Rachel Morris interviewed me for her brilliant 'You are not a frog' podcast about how to manage difficult conversations that arise during change, crisis and conflict. The recording is now live and our conversation is even more relevant today, as leaders navigate perpetual uncertainty and as teams figure out how to work together in our changed world…